## Payment Methods

**Q:** What payment methods do you accept?  

**A:** We accept credit cards (Visa, Mastercard, American Express), PayPal, and bank transfers.


## Shipping and Delivery

**Q:** When will my order be shipped?  

**A:** We aim to dispatch orders within three business days of purchase.


**Q:** How long does delivery take?  

**A:** Delivery times vary based on the shipping destination. Orders within the contiguous United States typically arrive within 5-7 business days. For expedited shipping options, please contact our customer service.


**Q:** How can I track my package?  

**A:** You can track the status of your shipment directly on the courier's website to which we have assigned the package.


**Q:** Do you offer expedited shipping?  

**A:** Yes, we provide expedited shipping services for customers who require faster delivery. Please reach out to our customer service team for more information and pricing details.


## Product & Warranty

**Q:** What is your product warranty policy?  

**A:** We stand behind the quality of our products with a comprehensive 3 year warranty, ensuring peace of mind and satisfaction for our customers.


**Q:** Do shade sails require maintenance?  

**A:** Yes, but not much. They should be cleaned annually with a garden hose. Periodically, the shade sails should be checked for proper tension and turnbuckles may need to be tightened.


**Q:** Is installing a shade sail difficult?  

**A:**Deciding on a design and securing attachment points are usually the most difficult part of a shade sail project. You can see our Youtube channel video “Royal Shade USA” for some guidance on the subject. Sails attached via cabled winch can be incredibly easy to install and take-down even for a single person, with no ladder required.


**Q:** A product describet as "available" is actually on stock??  

**A:** If the item is immediately available, it is possible to add it to the cart.

If the product is not available it will not be possible to add it to the cart, therefore you can contact us by calling +1 (855) 678-9123 or emailing help@royalshadeusa.com..it to request the new date for availability.


## Samples

**Q:** Can I request samples before making a purchase?  

**A:** Absolutely! We understand the importance of making informed decisions, which is why we offer complimentary samples upon request.


## Returns and Exchanges

**Q:** What is your return and exchange policy?  

**A:** Your satisfaction is our priority. If you encounter any issues within 30 days of purchase, we offer hassle-free returns or exchanges at no additional cost. Our goal is to ensure that you are completely satisfied with your purchase.


## Manufacturing and Customization

**Q:** Where are your products manufactured?  

**A:** Our commitment to quality extends to our manufacturing process, which takes place entirely in the USA. By overseeing production domestically, we can maintain rigorous quality standards and support local economies.


**Q:** How long does it take to receive customized products?  

**A:** Custom-sized products are crafted with precision and care, typically arriving at your doorstep within 7-10 business days. Our team works diligently to ensure timely delivery without compromising on quality.


## Contact Information

**Q:** How can I contact customer service?  

**A:** Our dedicated customer service team is here to assist you. Whether you have questions about our products or need support with an order, you can reach us by calling +1 (855) 678-9123 or emailing help@royalshadeusa.com. We're committed to providing exceptional service and look forward to assisting you.

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